At Rayco Eco, we are deeply committed to protecting your privacy and securing your personal information. To safeguard your data from unauthorized access, disclosure, or misuse, we have implemented robust physical, electronic, and managerial protocols.

You can explore more about our company, products, services, and even employment opportunities on our website. We’ve designed the site so you can browse it without revealing your personal details. However, there may be instances where we ask for information like your name, email address, company name, or phone number. This could happen when you register for services, trials, training, or if you’re participating in one of our programs.

Providing this information is entirely voluntary. However, certain activities may require it for completion. Rest assured, any data you share with us will be used solely to enhance your experience with Rayco Eco, such as tailoring services or alerting you to products that may benefit your business. We do not share, sell, or disclose your personal information to third parties unless legally required or unless you have been informed.

We generally do not collect or store personally identifiable information unless you have engaged with us through forms, emails, or past communications. You have the right to request access, correction, deletion, or restriction of your data at any time. The retention of your data depends on the nature of your relationship with us. For non-customers, we keep data for up to 60 months. If you wish to exercise any of these rights, please contact us at info@rayco-group.com, and we will respond within one month of receiving your request.

If you believe any information we hold about you is inaccurate or incomplete, or if you want to update your details, please reach out to us using the same contact information. You can also file a complaint with the Data Protection Commissioner if you are not satisfied with how we handle your data.

We collect general data about how you use our products and services, such as installation details, usage frequency, preferences, and interactions with other users. Any communication through Rayco Eco servers remains private and will not be shared with third parties.

We also gather data when you voluntarily contact us through email or forms. This data may include your IP address, browser type, and referring URL, which we collect automatically as outlined in our Cookie Policy.

Under GDPR, we ensure that any data we collect is processed lawfully. We process your data based on the following:

1. Consent – When required, we obtain your explicit consent to collect and use your personal information.
2. Contract Performance – If we need your data to fulfill a contract (e.g., Solar Panels Installation), no consent is needed.
3. Legal Obligation – Some data is collected to comply with legal requirements.
4. Vital Interests – In cases where the data is required to protect the vital interests of you or another person.
5. Public Interest – Data may be processed if it is necessary for tasks carried out in the public interest.
6. Legitimate Interests – We may process your data if it is in our legitimate interests and does not harm your rights.

We may collect information about your computer, such as your IP address, operating system, and browser type, for system administration. This data is statistical and does not identify individuals, and we do not collect personal information this way.

Cookies may be used to gather information about your general internet usage. These cookies are stored on your computer’s hard drive and help us:

• Estimate audience size and usage patterns.
• Store information about your preferences for a personalized experience.
• Speed up your searches.
• Recognize you when you return to our site.

You can refuse cookies by adjusting your browser settings. However, this may prevent you from accessing certain parts of our site. If you don’t change your browser settings, cookies will be issued when you log on to our site.

This may include tasks such as fulfilling orders, processing payment details, and providing support services. By submitting your data, you consent to this transfer, storage, or processing. We will take reasonable steps to ensure your data is handled securely and in line with this policy.

Your information is stored on secure servers and payment transactions are encrypted. If you have a password-protected account, you are responsible for keeping your password confidential and not sharing it with others.

Please note that the transmission of information over the internet is not entirely secure. While we strive to protect your data, we cannot guarantee its security during transmission. Once we receive your information, we will use strict procedures and security measures to prevent unauthorized access.

We use your information in the following ways:

• To ensure our site is presented effectively for you and your computer.
• To provide you with requested information, products, or services, or to inform you about services we think may interest you, provided you have consented to such contact.
• To fulfill any contracts between us.
• To enable you to participate in interactive features of our service, if you choose to do so.
• To notify you of any changes to our service.

We do not disclose your data to third parties unless you have given consent, or the third party is fulfilling a request on your behalf. We ensure any data processed by our service providers complies with data protection laws. If legally required, we may disclose your information in compliance with court orders or statutory obligations.

You can request not to have your personal data processed for marketing purposes. We will usually inform you if we intend to use your data for such purposes. You can exercise this right by checking the relevant boxes on our data collection forms or by contacting us at info@rayco-group.com

Our site may contain links to other websites with their own privacy policies. We are not responsible for these policies, so please review them before submitting any personal data.

Under the Act, you have the right to access information we hold about you. You can request access in accordance with the Act, and any request may incur a fee of £10 to cover the cost of providing the information.

Any future changes to our privacy policy will be posted on this page and, where appropriate, communicated to you by email. We recommend checking this page regularly to stay updated with any changes.